You can return, for a full refund, any merchandise purchased from tvactivate.org that is "dead on arrival," arrives damaged, looks different than what you ordered, or is unopened within 30 days of purchase. tvactivate.org reserves the right to test any "dead on arrival" product. The company allows returns of products bought from tvactivate.org within 30 days by filing a "return request" and contacting tvactivate.org customer care through the helpline provided. Any product bought from tvactivate.org can be returned if the product received is damaged or not as ordered. The customer must ensure not to accept delivery of any product whose original packaging appears damaged or tampered with. If, after unpacking the package, the product is defective or damaged or does not correspond to the order, a customer should immediately contact the tvactivate.org customer service department. In such a situation, the company will send a replacement of the product or return the full amount paid along with any shipping charges, if relevant. In case the company fails to replace the damaged or wrong product, a full refund will be issued. For any return or exchange, the standard return and exchange policies of tvactivate.org will apply. In case of cancellation (Return/Replacement) after shipping the product to the customer, tvactivate.org will arrange for the collection of the item to be returned. The customer shall return the product along with all its manuals, booklets, warranty cards, accessories, gifts, and packaging materials or other items that have been furnished with the product. The company logistics partner will issue a receipt of the return to the customer. The customer shall maintain the receipt for all communication with the company afterward. The return aspect is included in the products sold by tvactivate.org, according to the MAIL ORDER rule, United States Federal Trade Commission. Contact us at this toll-free number for returns or mail us your complaints or suggestions at info@tvactivate.org.
